General Ticket Terms
In our terms and conditions you can read the mutual rights for ticket purchase at CLIMA 2022.The Dutch law applies at all times.
Article 1 Definitions
1.1 CLIMA 2022: is organised by legal entity TVVL (Chamber of Commerce 40506039), with its registered office in WOERDEN and with offices at KORENMOLENLAAN 4, 3447 GG in THE NETHERLANDS. TVVL is from now on to be called CLIMA 2022.
1.2 Visitor: the natural person who has purchased and / or is in possession of an admission ticket for an event and / or activity organised by CLIMA 2022 and who has the right to access this part of the event and / or the ancillary activity;
1.3 Agreement: the agreement concluded between CLIMA 2022 and Visitor;
1.4 Event: a (multiple) day conference in hybrid form for the public at location and / or online via livestream, organised by CLIMA 2022;
1.5 Admission ticket: a document and / or barcode provided by CLIMA 2022, which gives access to – and entitles to attend – the event in physical form or online – whether or not for all or one of the days (depending on the ticket type);
1.6 Location: the place where the Event is held, including all terrains, access roads, spaces, and fields around it;
1.7 Public: all online and physical spectators, audience, presenters, sponsors, exhibitors, and / or third parties present at the event.
Article 2 Applicability
2.1 These general terms and conditions apply to all offers and all Agreements, including all services, actions, deliveries and activities of CLIMA 2022 in connection with the Event.
2.2 These general terms and conditions also apply to the Agreement, if it is concluded by means of – and / or the Visitor buys an admission ticket via – the official (pre) sales organisation Activo engaged by CLIMA 2022.
2.3 The applicability of the Visitor’s general terms and conditions is explicitly rejected, unless CLIMA 2022 has agreed to this in writing.
2.4 Deviations from these general terms and conditions are only binding if and insofar as CLIMA 2022 has explicitly agreed to this in writing. A deviation expressly accepted in writing by CLIMA 2022 only relates to the Agreement for which CLIMA 2022 has accepted the deviation.
2.5 Additional terms and conditions may apply to these general terms and conditions. These will, where appropriate, be communicated with the conference or meeting information and / or on the registration form and / or on the website.
These conditions can be changed by CLIMA 2022. An announcement will be made by means of a notice on the CLIMA 2022 website. The relevant version number is stated at the bottom of the relevant conditions.
Article 3 Establishment of agreements
3.1 The Agreement is concluded the moment the Visitor buys and / or orders an Admission Ticket for the Event.
Admission to CLIMA 2022 or one of the related meetings takes place in the order of receipt of the ticket orders.
CLIMA 2022 is entitled to give certain groups or persons priority in the registration or admission and / or to organise parts of the congress and / or meetings that are not publicly accessible.
In case of registration or participant changes less than 1 week before CLIMA 2022 or a related meeting, CLIMA 2022 cannot guarantee that all facilities / services / wishes can be fulfilled.
Article 4 Admission ticket
An admission ticket will be provided once full payment has been made. Prices shown on the site are excluding 21% VAT, during payment the buyer must pay the VAT and service costs in addition to the fee.
4.1 The Admission Ticket is and remains the property of CLIMA 2022 at all times.
4.2 The Admission Ticket is issued once and gives access to the Event to one person for one day or all days of the Event (depending on the chosen ticket type).
4.3 The Admission Ticket is strictly personal and only gives access to those who show the Admission Ticket for the first time at the start and / or entrance of the Event.
4.4 The Admission Ticket provides access to the Event to Visitors older than 18 (in words: eighteen) years old.
4.5 From the moment the Admission Ticket is issued to the Visitor, the risk of loss, theft, damage, and misuse rests with the Visitor.
4.6 CLIMA 2022 only guarantees the validity of an Admission Ticket if it has been purchased and / or ordered from the (advance) sales address officially recognised by CLIMA 2022. The burden of proof in this regard rests with the Visitor.
4.7 CLIMA 2022 reserves the right to set a maximum for the number of Tickets – whether or not – to be reserved per person.
4.8 A reservation cannot be canceled after purchase, but the ticket is transferable to a colleague within the company.
4.9 Starting times, as stated on the Admission Ticket, are subject to change.
CLIMA 2022 can decide to grant others an (exclusive) discount or free access, without other participants being able to derive any rights from this. This will be communicated with the conference information or meeting information and / or on the registration form, possibly with additional conditions.
If the participant receives free access to a conference or meeting, CLIMA 2022 applies a “No Show” fee in case of cancellation within 2 weeks before the start of the conference or related meeting or if the participant (or of a designated replacement) does not appear. These costs are stated in the conference information or meeting information.
Article 5 Prohibition of / or resale
5.1 The Visitor is not permitted to use the Admission Ticket other than with the written permission from CLIMA 2022 to sell or resell to a third party and / or to offer Admission Tickets with a commercial purpose or to sell or resell to third parties.
5.2 If CLIMA 2022 has valid reasons to believe that the Visitor is not the original purchaser of the Admission Ticket and / or the Admission Ticket has been sold or resold and / or the Admission Ticket has been forged, CLIMA 2022 reserves the right to withdraw the relevant Visitor to deny access to the Event without being obliged to repay the entrance fee to the Visitor.
Article 6 Obligations Visitor
6.1 The Visitor is obliged to comply with all safety rules that apply at Location and furthermore to follow all instructions from the staff present, the COVID protocol, security, the fire brigade, the police, and other authorised persons.
6.2 The Visitor is obliged to cooperate with generally applicable COVID laws and regulations from the government as well as the protocol drawn up by CLIMA during the Event. Any costs for submitting a negative COVID test result if required for access are at the Visitor’s expense.
6.3 The Visitor must be in possession of a valid and undamaged Admission Ticket, which Visitor must show at the entrance and / or during the Event upon first request of CLIMA 2022 and / or staff at Location.
6.4 At the entrance and / or during the Event, at the first request of CLIMA 2022 and / or staff at Location, the Visitor may be asked to show a valid proof of identity or student pass.
6.5 The Visitor is not permitted to bring professional recording equipment to the Event and / or to the Location. If the Visitor brings professional recording equipment to the Event and / or the Location, CLIMA 2022 has the right to confiscate this equipment for the duration of the Event and to delete recordings already made.
6.6 The Visitor is not permitted to register the Event in its entirety and / or work performed in its entirety in any way whatsoever. If the Visitor acts in contrary to this, CLIMA 2022 has the right to confiscate this registration and to destroy, use and / or exploit it at its own discretion. The registrations made by the Visitor of part of the Event and / or part of the works performed by means of non-professional recording equipment are strictly for personal use and may not be exploited by the Visitor in a commercial manner.
6.7 The Visitor is not allowed to bring pets or other animals, glassware, plastic, alcohol, drugs, weapons, or other dangerous objects and objects that may cause a nuisance to the Event and / or to take with you to the Location.
6.8 The Visitor is not permitted to harass and / or hinder other visitors and staff present during the Event.
Article 7 Rights CLIMA 2022
7.1 CLIMA 2022 reserves the right before and during the Event to deny the Visitor access to the Event and / or to remove the Visitor from the Event, if CLIMA 2022 deems this reasonably necessary to maintain the safety and health of other visitors and public order.
7.2 If the Visitor fails to fulfill any obligation under the Agreement, CLIMA 2022 has – without prejudice to the aforementioned remedies for CLIMA 2022 – the right to declare the Admission Ticket invalid and / or the Visitor access to deny the Event and / or to remove the Visitor from the Event without being obliged to refund the entrance fee to the Visitor.
7.3 The speakers and CLIMA 2022 have the right to register the event in the broadest sense of the word, including but not limited to taking photos and making video and sound recordings of the Audience and Visitor(s). In addition, the speakers and CLIMA 2022 have the right to this registration in the broadest sense of the word, such as but not limited to the release of on-demand live streams and third-party broadcasting of commercials.
7.4 If the Visitor appears in these recording(s) and / or the Visitor’s portrait is recorded therein, the Visitor hereby gives explicit permission for the exploitation and / or publication thereof without being able to claim any compensation.
CLIMA 2022 reserves the right to make changes to the programme and the content of the conference or related meetings as well as to adjust the speaker team and / or entertainment.
In the event of a speaker, entertainer or programme component failing, no (partial) refund of the invoice amount will be made. The participant can also not claim damage, lost income or other costs incurred. CLIMA 2022 will endeavor to schedule a replacement speaker, entertainer or replacement part of the programme.
All intellectual property rights (including but not limited to copyright), concerning all (already existing and still to be developed) conference and meeting documents, rest exclusively with TVVL. TVVL has the exclusive right to publish and reproduce these works.
Article 8 Liability and indemnity
8.1 Attending the Event and / or entering the Location is expressly at the Visitor’s own risk, on the understanding that CLIMA 2022 is not liable for physical injury and damage to goods, such as but not limited to clothing, whether or not inflicted, by other visitors.
8.2 CLIMA 2022 is only liable for damage suffered by the Visitor as a result of a shortcoming attributable to CLIMA 2022 in the fulfillment of the Agreement.
8.3 The total liability of CLIMA 2022 due to attributable shortcoming in the fulfillment of the Agreement is limited to compensation for direct damage, on the understanding that this liability is at all times limited to the amount that will be paid out under TVVL’s legal liability insurance.
8.4 Liability of CLIMA 2022 for indirect damage, including consequential damage, lost profit, lost savings, and damage due to business interruption, is excluded.
8.5 A condition for any right to compensation to arise is always that the Client reports the damage to CLIMA 2022 in writing within 48 hours of its occurrence.
8.6 If CLIMA 2022 directly or indirectly engages subordinates of CLIMA 2022, non-subordinates, auxiliary persons, and / or other persons in the implementation of the Agreement, any liability of CLIMA 2022 pursuant to Article 6:76 BW, Article 6: 170 BW, Article 6: 171 BW and article 6: 172 BW are excluded and CLIMA 2022 is not liable for damage caused by these persons, unless there is intent or gross negligence on the part of managers of CLIMA 2022.
8.7 CLIMA 2022 will strive for the Event to be performed according to the announced time schedule as much as possible. CLIMA 2022 is not liable for deviations therein and for the damage that may ensue for the Visitor.
8.8 The Visitor is deemed to be familiar with the Event programme. CLIMA 2022 does not accept any liability with regards to the manner of execution by the speakers and the length of the presentations during the event.
8.9 In the event that the Visitor buys the admission ticket from a third party – not being CLIMA 2022 – and this third party does not deliver the tickets to the Visitor for whatever reason, CLIMA 2022 is in no way liable, nor for reimbursement of already paid by the Visitor, Visitor paid for tickets, nor for the provision of a replacement admission ticket.
8.10 The Visitor will indemnify CLIMA 2022 against all claims from third parties with regards to damage for which the Visitor is liable to those third parties by law. The Visitor will compensate CLIMA 2022 for any damage, including all legal costs incurred by CLIMA 2022, which may be the result of any claim from those third parties.
CLIMA 2022 excludes any liability for inaccuracies in the material, presentations and / or reference work offered.
Article 9 Force majeure
9.1 In case of force majeure, CLIMA 2022 will have the right to reschedule or cancel the Event.
9.2 Force majeure is understood to mean: any circumstance beyond the control of CLIMA 2022, as a result of which the fulfillment of obligations of CLIMA 2022 towards the Visitor is wholly or partly prevented or as a result of which fulfillment of obligations cannot reasonably be expected of CLIMA 2022, such as but not limited to: non-attributable shortcoming of CLIMA 2022 or of persons used by CLIMA 2022 in the performance of the Agreement, such as auxiliary persons and contractors of CLIMA 2022, strike, work exclusion, illness, import, export and / or transit ban, transport problem, machine breakdown, traffic disruptions, energy disruptions, delivery problems, changed regulations, government measures, terrorism (- threat), death of a member of the Royal Family, non-fulfillment of the obligations by suppliers of CLIMA 2022, disruptions in production, extreme weather conditions , natural disasters, pandemics, war and / or threat of war, disruptions in the regular supply of goods to be delivered by Suppliers or third parties, as well as water and energy supplies and / or other reasons that prevent the Event from going ahead in a responsible manner.
9.3 If CLIMA 2022 cancels or moves the Event in case of force majeure, CLIMA 2022 is obliged to reimburse the Visitor the admission price stated on the Admission Ticket, regardless of the price that the Visitor has paid for the Admission Ticket. This right to a refund of the Visitor exists for four weeks from the date on which the canceled Event would take place at TVVL after presentation of a valid, undamaged Admission Ticket.
9.4 If CLIMA 2022 moves the Event to another date in case of force majeure, the Admission Ticket is valid for that new date. If the Visitor is unable to attend on the new date, the Visitor has the right to request a refund of the entrance fee. In that case, CLIMA 2022 is obliged to refund the entrance price to the Visitor that is stated on the Admission Ticket, regardless of the price that the Visitor has paid for the Admission Ticket. This right to a refund of the Visitor exists for four weeks from the date on which the canceled Event would take place at TVVL after presentation of a valid, undamaged Admission Ticket.
Article 10 Penalty clause
In the event of a breach of any obligation of the Visitor pursuant to the provisions of Article 5, the Visitor will be charged a voluntary fine of € 5,000.00 in one lump sum and € 1,000.00 per (re) sold Admission Ticket for each violation, without any notice of default being required due to CLIMA 2022, without prejudice to any other right accuring to CLIMA 2022, such as the right to compensation.
Article 11 Personal data
If CLIMA 2022 processes personal data of Visitors, CLIMA 2022 will do this in accordance with the Personal Data Protection Act and / or in accordance with the Privacy statement. If the applicant is different from the participant, the applicant guarantees that the participant whose personal data is provided has been informed about the processing of his / her data by CLIMA 2022 and that the applicant has the consent of the participant to transfer his / her personal data to CLIMA 2022. to provide.
Article 12 Invalidity
The nullity of any provision of the Agreement does not affect the validity of the other provisions of the Agreement. In the event of invalidity of any provision, the parties will conclude a further agreement in connection with the subject of the relevant provision that approximates the parties’ intention as much as possible.
Article 13 Applicable law and competent court
The Agreement is exclusively governed by Dutch law and all disputes arising from and / or related to the Agreement will be submitted to the competent court in place, to the exclusion of any other forum. In cases not provided for by these conditions, CLIMA 2022 will make reasonable arrangements.
Article 14 Complaints procedure
Complaints can be submitted in writing or by e-mail to: TVVL attn: CLIMA 2022 Korenmolenlaan 4 3447 GG Woerden e-mail: firstname.lastname@example.org
The receipt of the complaint will be confirmed in writing to the submitter within 7 working days. The handling of the complaint is the responsibility of the management of TVVL and will be treated confidentially. The submitter will receive a written response within 2 weeks.
ADDITIONAL CONDITIONS IN THE EVENT OF RELOCATION OR CANCELLATION
CLIMA 2022 reserves the right to move or cancel the event as a result of a force majeure, for example goverment COVID measures. The choice made by the Visitor is binding and applies to all tickets in any order. The Visitor’s choice replaces or changes the existing agreement between CLIMA 2022 and the Visitor.
ARTICLE 1: IF VISITOR CHOOSES TO CONTINUE
If an event is canceled as a result of the measures regarding the fight against the Corona virus, the Visitor can choose to transfer the ticket to the new date.
The existing agreement between CLIMA 2022 and the Visitor regarding the original order will automatically be carried forward to the replacement event day of the relevant event day (s) in 2022 to the date to be determined if applicable. The visitor does not need to undertake any act for this or indicate a choice.
An overview of replacement dates will be plublished here and sent to ticket owners by e-mail in the event of relocation.
If the Visitor does not request a refund within 4 weeks of the original date, he / she agrees that his / her right to a refund of the original ticket price and service charges will lapse.
ARTICLE 2: IF VISITOR CHOOSES A REFUND
If an event has been moved or canceled as a result of the measures to combat the Corona virus, the Visitor can notify CLIMA 2022 that he / she cannot use the ticket on the replacement dates and the Visitor can choose a refund 4 weeks from the original date. For this, the Visitor receives a personal e-mail with a link to the application page where one can request this refund. You can only request a refund via this route.
The existing agreement between CLIMA 2022 and the Visitor regarding the original order is thereby dissolved. The Visitor agrees that his / her original order will be canceled and that his / her right of access to the relevant Event will lapse. On the other hand, the Visitor is entitled to a refund of the original ticket price in cash by CLIMA 2022.
After 1st July 2022, the refund will be processed. If a refund is requested before 17th June 2022, the refund will be made no later than 1st September 2022.
Version 1.0: 22nd April 2021